ace37 | Privacy Policy – Your Data, Protected

What Information We Collect
Data Collection Method
Purpose of Data Use
Data Sharing
Cookies & Tracking
Data Retention Period
Your Rights
Third-Party Services
Security Measures
Policy Changes

For any questions, email us at [email protected]

Ace37 takes your privacy seriously. This privacy policy clearly explains what information ace37 collects from its members, how that information is used, and the steps we take to protect your personal data. By using the ace37 platform, you are considered to have agreed to this privacy policy.

Summary

Ace37 never sells your personal information to third parties. Data is used solely to improve service quality, ensure security, and meet legal obligations.

1. Information We Collect

Ace37 collects the following types of information:

Data Type	Example	Purpose of Collection
Identity-Related	Full name, date of birth, nationality	KYC verification and age confirmation
Contact Information	Mobile number, email address	Account communications and notifications
Financial Information	Payment method, transaction history	Deposit and withdrawal processing
Identity Document	NID, passport number	Identity Verification & Compliance
Device & Network	IP address, browser, operating system	Security Monitoring & Fraud Prevention
Usage Data	Betting history, login times, session data	Service Improvement & Personalization

2. How We Collect Information

Ace37 collects your information in several ways:

Directly from you: Information you provide during registration, KYC verification, support contact, and payment.
Automatically: Via cookies, log files, and tracking technologies while you use the platform.
From Third Parties: Limited data shared via payment providers (Mobile Banking, Nagad, Rocket) and identity verification services.
From Public Sources: Government list checks as needed to prevent fraud or money laundering.

Important

Ace37 will never ask for your password, OTP, or full card number over the phone or by email. Anyone requesting this information is not an ace37 representative.

3. Purpose of Data Use

Ace37 uses your information only for the following purposes:

To create and manage your account and ensure its security.
To process deposits and withdrawals and maintain transaction records.
To provide betting services and settle bet outcomes.
To send promotions, bonuses, and personalized offers (only with your consent).
To provide customer support and technical assistance.
To prevent fraud, money laundering, and misuse.
To meet legal and regulatory obligations.
To improve platform quality and enhance the user experience.

4. Data Sharing

Ace37 does not sell or rent your personal information to third parties. However, data may be shared in limited circumstances:

Payment Provider: Necessary payment information is shared with Mobile Banking, Nagad, and Rocket to process transactions.
KYC Verification Service: With authorized verification partners to confirm your identity.
Legal Authorities: In compliance with legal processes upon valid requests from government or law enforcement authorities.
Auditors & Licensing Authority: Information required for regulatory compliance verification.

Our Commitment

All third-party service providers are contractually bound to meet ace37's privacy standards. Your data is used strictly for its intended purpose.

5. Cookies & Tracking Technologies

Ace37 uses cookies and similar technologies on its website and app. These generally fall into three categories:

Essential Cookies: Maintaining login sessions, security verification, and more. The platform cannot function properly without these.
Analytics Cookies: To understand which pages are most visited, load times, and similar metrics. This data is fully anonymized.
Preference Cookies: To remember your language, time zone, and other personal preferences.

You can disable cookies through your browser settings, though some features may not function as a result.

6. Data Retention Period

Ace37 does not retain your data longer than necessary. The general retention guidelines are as follows:

Account Information: For the duration your account is active, and up to 5 years after closure for legal purposes.
Financial Transactions: 5–7 years in accordance with Bangladesh's financial regulations.
KYC Documents: Up to 5 years after the last transaction.
Log Files & Technical Data: Up to 12 months.
Marketing Preferences: Until consent is withdrawn.

7. Your Rights

Under ace37's privacy policy, you have the following rights:

Right to View Information

You have the right to know what information ace37 holds about you and to request a copy of it.

Right to Data Correction

If any of your information is incorrect or incomplete, you may request a correction.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data.

Right to Object to Processing

You may object to the use of your data for marketing purposes, and ace37 will honor that request.

Data Portability

The right to receive your data in a structured format and transfer it elsewhere.

Right to Withdraw Consent

The right to unsubscribe from marketing communications or withdraw consent for specific data processing at any time.

To exercise your rights

To exercise any of the above rights, write to [email protected]. ace37 will respond within 30 business days.

8. Third-Party Services

The ace37 platform integrates various third-party services. Each service has its own privacy policy:

Payment Gateway: Mobile Banking, Nagad, and Rocket each have their own data protection policies. When making a payment, you connect directly with their services.
Game Providers: Live Casino and Sports Betting providers collect limited gameplay data; however, personal information remains protected through ace37.
Analytics Tools: Anonymous user behavior is analyzed to better understand service quality.

Ace37 is not directly responsible for third-party data practices, but we only work with trusted, reputable service providers.

9. Security Measures

Ace37 uses industry-leading technology to keep your data secure:

256-bit SSL Encryption: All data transmissions are encrypted.
Two-Factor Authentication (2FA): An additional layer of protection at login.
Firewall & Intrusion Detection: Prevention of unauthorized access at the server level.
Regular Security Audits: Periodic audits conducted by third-party expert teams.
Limited Access Policy: Only authorized staff have access to your data.
Data Backup: Regular encrypted backups stored on secure servers.

Your Role Matters

Alongside ace37's technical safeguards, you also have a role to play. Use a strong password, never share it with anyone, and always log out after using an unfamiliar device.

10. Policy Changes

Ace37 may update this privacy policy from time to time. When changes are made:

The updated policy will be published on this page and the "Last Updated" date will be revised accordingly.
For significant changes, you will be notified via your registered mobile number or an in-app notification.
Continued use of the service after any changes will be considered your acceptance of the updated policy.

We recommend checking this page regularly. If you have concerns about any changes, contact us at [email protected].

Ace37 Privacy Policy – Your Data, Our Responsibility

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